Frequently Asked Questions
1. Can I have the telephone number of a restaurant?
Sure, the telephone number of the restaurant is provided with your order confirmation.
2. I don't like putting my details on the internet, how safe it is?
Our website is secure and uses the latest technology to encrypt your data. Plus, we don't store any card details as they are only used to authorise the payment. Your privacy is respected and we only give your details to the restaurant so they can process the order.
3. How will I know the restaurant has got my order?
Most orders will get direct confirmation from the restaurant. Plus we have a customer care department that makes sure every order goes out to the restaurant correctly, we pride ourselves on taking take good care of our customers.
4. Can I give you the details over the phone?
We only provide a service to order through our website.
5. Can I pay by cash?
Of course you can! Just select "cash" option in the payment screen, and have your money ready for delivery.
6. I have placed an order for "collection" but I meant to place it for "delivery", what do I do?
Give the restaurant a call ASAP, quoting your reference number
7. I need to cancel my order, what do I do?
Give the restaurant a call ASAP, quoting your reference number
8. How do I change/add/remove something from my order?
Give the restaurant a call ASAP, quoting your reference number
9. What cards do you accept?
We accept VISA and MASTERCARD
10. The food is late, where is it?
We have no control over the actual delivery and food quality as that is the restaurant's responsibility. Give the restaurant a call ASAP, quoting your reference number
11. The food was really bad quality, can I get a refund?
Give the restaurant a call quoting your reference number. We can't give you a refund but they may be able to compensate you. We also have a rating function to keep the quality of orders high.
12. How do I review a restaurant?
Log-in and go into your previous orders. It will direct you to the review page.
13. How do I unsubscribe or delete my account?
Go into your profile and under edit details, select 'unsubscribe'.
14. But I still have a question?
Send us your questions on the Contact Us page. We will do our best to get back to you in 24 hours.
